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Canvas Support for Faculty and Staff: Adding Users

Enrolled Students and SRS-Registered TAs

Enrolled students, plus faculty and TAs listed in SRS, are added to your Canvas course sites automatically. There is a short delay (1-2 hours) between an enrollment change and the time it is reflected in the site.

Manual Enrollment (PennKey)

Adding People to Your Canvas Site

Please note: Some schools have opted to disable the ability to add users to Canvas sites. If you notice that the "People" area in your Canvas site looks different from the following images, then it's possible your school has limited or completely disabled your ability to add users to a Canvas site. If you are using Canvas for a course offered through one of these schools, then the following information does not apply. Please contact your Local Support Provider (LSP) if you have any questions.

Please use these instructions to add users to your Canvas site after February 18, 2017.

1. Log into canvas.upenn.edu with your PennKey username and password, open a Canvas site, and click on People

2. Click +People

3. Select "PennKey" to add users with their PennKey usernames or "Penn ID" to add users with their Penn ID numbers.

Example of "Add user(s) by" default, which is the PennKey option.

Important: The option to add users to sites with email addresses is no longer available in Canvas.You can only add users with their PennKeys or Penn ID numbers. If you do not know a user's PennKey or Penn ID number, please email canvas@pobox.upenn.edu with the user's full name and email address (does not have to be a Penn email address, only a valid one).ys or select "Penn ID" to add users with their Penn ID numbers.

4. Enter the PennKeys or Penn ID numbers for each person you want to add to your Canvas site. Separate each PennKey or Penn ID number using commas. The changes to the "Add People" process now require that you separate each person's PennKey or Penn ID with commas; previously, you did not have to use commas when adding multiple people at once to a Canvas sites. Also, please note that you cannot create spaces between characters, and you can only enter characters on a single line.

5. Select the user role. 

6. If applicable, select the course section to which you want to add the users and, if desired, enable the "Can interact with users in their section only" setting. 

7. Click Next

8. When the window refreshes, you will see "The following users are ready to be added to the course" near the top of the window along with the names of the people whose PennKeys or Penn ID numbers you've added. Double-check the to make sure these are the users you want to add and then click Add Users.

After you click Add Users, the "People" page refreshes and lists the people you have added. If "pending" appears next to their name, it means that have not yet accepted the invitation to your Canvas site. 

"Click to add a name" Feature Turned off at Penn

If you attempt to add a user to your site who does not have a Canvas account, you will see this message: "We were unable to find matches below. Select any you would like to create as new users. Unselected will be skipped at this time." 

This is the message that appears when you try adding someone to your site who does not have a Canvas account.

Please note that the "Click to add name" feature has been turned off for the University of Pennsylvania. If you click the link Click to add a name and try creating a Canvas account for someone, you will see this message: "We were unable to find matches below." 

The message that appears when you click on "Click to add a name" in an attempt to create a Canvas account: "We were unable to find matches below."

Please email canvas@pobox.upenn.edu if you are trying to add someone to your Canvas site who does not have a Canvas account. Please note that a user must have a PennKey to obtain a Canvas account and that each request to create a Canvas account and/or to add a user to a Canvas site sent to canvas@pobox.upenn.edu is reviewed on a case-by-case basis.