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O365: Email

Tutorial for O365 developed in collaboration with ISC.


PennO365:  Outlook on the Web Email Basics

June 2016 Workshop Slides

1. Working with mail

  • Compose a new message
  • Reply/forward a message
  • Add an attachment
  • Create folders
  • Add categories
  • Search for mail/use filters/sort/view as
  • Microsoft Tutorial:

2. Managing your inbox

3. Manage multiple mailboxes


Using Contacts ("People") in Outlook Web Access

  • "People" includes two types of contacts:
    • Your Contacts: This is your personal address book with contacts you add.
    • Directory: The Penn Global Address List (GAL) includes everyone with a PennO365 account. This is different than the Penn Online Directory, which includes everyone at Penn, including accounts for rooms and departments.
  • Adding people to Your Contacts:
    • From outside the Directory (manually): Click "New" in the top navigation bar and enter your contact's information.
    • From the Directory: After searching the directory, highlight the person's name and click "Add to contacts" in the top navigation bar.
    • Import contacts: To import your contacts from another email program, you will need to save your contacts to a CSV file and upload the file to Outlook.  To find instructions for creating a CSV file in your other email program, click "Manage" in the top navigation bar and select "Import contacts."

Microsoft Tutorials:

Outlook vs. Outlook Web Access

Should you use Outlook on your desktop or the Outlook Web App?

Microsoft created this table as guidance:

Use if:


Outlook Desktop

  • You have Outlook installed on your desktop.
  • You're on your own computer.
  • You need to see mail from multiple accounts all in one place.
  • You manage someone else's inbox.
  • You want complete offline access.
  • You want to subscribe to and use groups in Office 365.


Outlook Web App

  • You need a quick and easy way to do your email, calendar, and contacts from any web-enabled device, including PCs, mobile phones, and tablets.
  • You’re using someone else’s computer, or a computer not connected to your office network.
  • You want immediate access to the latest features.
  • You want to use all the features of groups in Office 365.

Check out Microsoft's full comparison of the two.