Many of our ebooks have a limited number of simultaneous users. You can usually download several chapters for offline reading, freeing up a license for a popular book.
More information on using ebooks is available here.
To request a print book to be delivered to a particular library for pickup, on the Franklin record for the book click GET IT, and log in. Choose GET IT again and choose a copy to be delivered and the library where you will pick up the copy. If no copies are available, choose one anyway and you'll be directed to get a copy through Interlibrary Loan.