* Creation to Resolution measures the time taken by the Tech Center to complete its primary goal, specifically to address a user's need promptly with a solution or a referral to a more appropriate campus service
Tickets by School, 2021
Response Times
December- Average Response Time: 2 hr. 12 min.
December - Average Resolution Time: 13 hr. 52 min.
Tickets by Mode of Request, November 2021
Ticket Count by Patron Type and Support Service, November 2021
