Skip to Main Content
Go to Penn Libraries homepage   Go to Guides homepage

PAH Advanced Practice Providers

Resource guide for Pennsylvania Hospital Advanced Practice Providers

Citation Management Resources Supported by Penn Libraries

The University of Pennsylvania pays for institutional licenses to two products: 

  1. RefWorks
  2. EndNote

Please use the Citation Management Tools guide located in the left hand menu to learn more about access and set-up.

An open source option that Penn Libraries provides some training options on is Zotero.  You can learn more about Zotero and training in the guide as well.

I am happy to serve as a resource for questions about products and getting citations into them.  For more advanced support, especially regarding Microsoft Word extensions, please go to vendor related training materials and tech support. 

  1. RefWorks Support Guide
  2. EndNote Support Guide
  3. Zotero Support Guide


Full Comparison of Citation Software

 Thanks to Mat Willmott at MIT Libraries for creating the template for this chart.






Link to web guides

Proquest guides and videos Documentation Support Support



Desktop software and browser add-on for Firefox, Chrome, and Safari (newest version includes single sign-on through

Desktop software and web-based. Works with IE, Firefox, Chrome and Safari

Desktop client sofware.  Also web interface, EndNote Online


Free via Penn license. Sign up for an individual account on the RefWorks website. (Penn only)

Free with Penn license with additional storage. 

Download Zotero

Free with 2GB of web space and 100 MB shared library space. Storage upgrades available for a monthly fee.

Download Mendeley

Access to EndNote is free via Penn Library site license.  Access Guide with download link.

Learning curve

Fairly quick to learn; many online user guides and demos Quick to learn; simple design, many online user guides and demos Quick to learn. Pretty simple interface Takes longer to learn, but not difficult with training


  • Allows users to share citations
  • Good for organizing citations for papers
  • Web-based
  • Since Penn has a site license, there's no cost
  • Available to Penn alumni as long as Penn maintains its subscription
  • Simple download of records
  • Good for managing a variety of formats, including webpages
  • Offers most functionality in a free, open-source product
  • Useable PDF reader
  • Downloads records from with several databases that don't work with EndNote and RefWorks, such as Factiva and USPTO
  • Great for managing PDFs
  • Has a social aspect. Can see what other users are reading and citing. 
  • Does an excellent job of pulling citation metadata from PDFs
  • Can share citations and documents with others
  • Excellent for organizing citations for papers and theses
  • Best option for major research projects, because it offers the most options for customization and formatting
  • Most output styles for formatting
  • Most customizable
  • Can handle a large amount of references

How does it work?

You export references from compatible databases into RefWorks

Zotero can tell when you are looking at an item and shows an icon for it in the Firefox URL bar.  Click the icon to add the item to your Zotero references

  • You export references from compatible databases.
  • Retrieve metadata from pdfs that you uploaded directly from your hard drive. 

You export references from compatible databases into EndNote

Does it have many output styles and bibliographic formats?

Yes, many popular styles and formats

Yes, many popular styles and formats

Yes, many popular styles and formats

Yes, many popular styles and formats

How simple is it to import records?

  • Simple to import records from most research databases
  • Always check the citations against the article itself
  • Very simple, as long as the resource is compatible with Zotero, but you will want to verify that the records are complete after import
  • Always check the citations against the article itself
  • Very simple using the Mendeley browser plugin. However, the import doesn't work with as many databases as other products.
  • Always check the citations against the article itself
  • Simple to import records from most research databases
  • Always check the citations against the article itself

What kinds of records can you import and organize (PDFs, images, etc.)?

Records for articles and books

Books, articles, patents, and webpages; Can also store PDFs, web screenshots, files, and images in records. You can make PDFs searchable by choosing to index them in the preferences menu.

You can import bibliographic citations, web pages, and PDFs. You can also manually add citations

Can organize records for articles and books; PDFs and other file types can also be stored in the records.  Can download PDFs in batches.

Are records in your library viewable by others?

Yes; Users can share references in library with other RefWorks users Yes.  Users can set up individual and group profiles and share records
  • Yes. Users can set up private groups to share references.
  • Users can decide whether or not to make their library viewable by others
Yes, but you must create and sync your desktop library with an EndNote Online account.

Can you export records to other citation software?

Yes Yes Yes. Export to EndNote XML, RIS and BibTeX Yes

Is managing and maintaining a big library (1000 records) complicated?

Not complex, but it can be cumbersome to manage large libraries More difficult; takes time to sort out duplicates and verify that records are complete No known problems. May need to purchase extra space. Not complex; EndNote is best option for maintaining large libraries

Does it work with word processing software?

You may need to get assistance from your school IT to integrate with Word

Works with Word and Google Docs through RefWorks Citation Manager add-on or (for older versions of Word) "Write-N-Cite" feature, with LaTex through BibTex, Works with Word and Open Office; also works with LaTex through BibTex.  You can create a list of Works Cited for Google Docs

Works with Word and OpenOffice.


Clean integration with Word and powerful formatting and customization features; also works with Open Office and LaTex through BibTex

Does it back up your records?

Yes Yes, if you choose to back up or sync your Zotero library. A small amount of storage is free. Yes Not automatic.  Backing up an EndNote Client Library is a manual process.  If you create an EndNote Online account and sync your library then it's backed up in cloud.  You should periodically, manually, backup your desktop client library.

Other important features

  • Since it's web-based, you're not limited to a single machine
  • If you back up records, you can sync multiple computers
  • Integrated with Zotero  web library 
  • Fastest download of records
  • Saves snapshot of web pages
  • Allows users to highlight text and take notes on page
  • Allows users to tag records
  • Has a good PDF reader that enables highlighting and comments
  • PDF file management and organization features
Penn Libraries Home Franklin Home
(215) 898-7555