Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Scan, Print, Copy: PennCash problems & what to do

PennCash problems & what to do

Locations of PennCard Service

Van Pelt-Dietrich Library
3420 Walnut St. 

Room 239
 

PennCard Center
Penn Bookstore
3601 Walnut Street, Second floor
417-CARD

For Departmental Cards

All Card Problems: Go to Van Pelt-Dietrich Room 239 for assistance.


Lost Cards

Cards Found: All found cards should be given to the Building Supervisor in Van Pelt or the circulation desk at any other Library. Card owners will be notified if a card is found. Unclaimed cards will be taken to the PennCard Center.
Cards Lost: If a PennCard is lost, the patron should immediately notify the PennCard Center at 7-CARD or 417-CARD. If the card was not turned in:

  • PennCard owners need to go to the PennCard Center for a replacement PennCard.
  • PennCash Card and Departmental Card owners will need to purchase a new card.

Expired Cards

Departmental Cards: Go to the Van Pelt-Dietrich Library Room 239.
Cards Purchased through a "VTS" (Value Transfer Station): Go to the PennCard Center on the second floor of the Penn Bookstore to obtain a new card and recoup the value of the old card.


Lost Money or Bad Copies

Printing: Go to the Van Pelt Library Room 239 and the lost value will be added to your card.

Copying: Go to the nearest circulation or reference desk for assistance. They will be able to recopy the item for you at no charge.


PennCash Machine Problems

Call 7-CARD or 417-CARD (2273)
You will be connected to voice mail and then listen to your options. Four pieces of information will be requested:

  1. Your name and number
  2. Location of the machine
  3. Equipment type, e.g. VTS
  4. Error message displayed or type of problem encountered.