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Library Services Dashboard: Tech Center Tickets

Tickets Received and Resolved, 2021-2022

Turnaround Time, 2022

* Creation to Resolution measures the time taken by the Tech Center to complete its primary goal, specifically to address a user's need promptly with a solution or a referral to a more appropriate campus service

Tickets by School, 2022

Response Times

June- Average Response Time: 3 hr. 42 min.

June - Average Resolution Time: 8 hr. 15 min.

Tickets by Mode of Request, June 2022

Ticket Count by Patron Type and Support Service, November 2022