* Creation to Resolution measures the time taken by the Tech Center to complete its primary goal, specifically to address a user's need promptly with a solution or a referral to a more appropriate campus service
Tickets by School, 2022
Response Times
October - Average Response Time: 2 hr. 39 min.
October - Average Resolution Time: 11 hr. 5 min.
Tickets by Mode of Request, October 2022
Ticket Count by Patron Type and Support Service, November 2022
