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Library Services Dashboard: Home

Introduction

This site tracks trends in the use and output of key library services.  The Libraries will adapt and expand these dashboards as new data sources become available and as services change to meet new demands of the Penn community

Beginning with January 2022 update, The starting date for the majority of data represented on the dashboard will be 01/01/22.  An archived version of the dashboard, containing 2020 data can be found here: 2020 LIBRARY SERVICES DASHBOARD. An Archived version of the dashboard, containing 2021 data can BE found here: 2021 LIBRARY SERVICES DASHBOARD

For year-over-year comparisons in 2022, 2019 will remain the control year through August as it is the most recent "typical" year for the provision of library services. Beginning in September, the comparison will be 2022/2021, since the Libraries reopened in fall 2021.

Canvas Sessions

444,566

Canvas sessions in July

Physical Circulation and Interlibrary Loan

4,072

Items loaned through Pickup@Penn & Books by Mail, and in-person lending in July

 

602

Items loaned to Borrow Direct partners in July

Course Reserve Downloads

1,045

Course reserve downloads in July

Reference Events

684

Virtual reference instances (Chat and Libanswers) in July

 

216

Consultations and instruction sessions in July

In-Person Visits to Van Pelt-Dietrich Library Center

9,601

Visits in July

Helpdesk Tickets

232

Tech Center tickets in June

Additional Information

In addition to the key indicators above, more detail on the Libraries service delivery can be found on the adjacent tabs:

  • Library Webpages - this tab tracks overall Library (www.library.upenn.edu)  and Franklin traffic for the semester.  It also includes more detailed statistics for the following (updated daily or weekly): Library, Franklin, and the Libraries COVID-19 news and updates page
  • Reference - this tab captures daily statistics for Consultations, Chat, and Libanswers 
  • Canvas - this tab shows an overview of Canvas usage over the semester and daily detail, as well as overview and detailed data about the number of sites created this semester, and help ticket information. 
  • Ares/Reserves  - This tab focuses  on our electronic reserves - it features data for total items posted to Ares and items posted to Ares by document type (input measures) as well as overview and detail data for Ares traffic from Canvas and downloads (delivery measures)
  • Collection Usage - this tab notes the circulation of Physical items from the Libraries, usage of electronic materials, and interlibrary loan.
  • Tech Center Tickets - The Tech Center, collaboratively managed by the Penn Libraries and Information Systems and Computing, provides general IT support services for students at the University.  This 24x7 services provides help with hardware, software, and networking issues and can assist with the use of Penn’s centrally provided IT services.  During the COVID-19 related shutdown, all services are being provided remotely.
  • Gate Counts - This tab tracks gate counts for the Libraries for which we have card swipe data: Van Pelt-Dietrich Library Center, Fisher Fine Arts Library, and Biotech Commons (Biotech Commons availability date TBD)