PowerNotes is a web app that helps with online research -- gathering and keeping track of source materials, staying organized, and creating a research outline. You can:
PowerNotes also has a troubleshooting support system. If you click on the PowerNotes icon on your Browser extension bar. You will see a list of options including Tech Support. Click on that and a form will open--describe your issue and send. PowerNotes goal is to respond by the next business day.
You can also ask a Penn Librarian.