Refworks requires the RefWorks Citation Manager or (for older Word versions) Write-n-Cite "add-on" for the its "write and cite" integration with MS Word. If you are using Microsoft O365 provided through Penn, you are by default disallowed from adding 3rd party add-ons. However, a workaround is available for MS O365 installations supported by most Penn schools and centers. The Libraries/SAS IT Help Desk can assist you with this process if you have questions : email them at techcenter @ upenn.edu
Basic Instructions to use Mendeley Cite, Refworks Citation Manager, and SmartCite on Word for Mac:
Several options are available when ready to add references to your research paper. Note the attached video links. Additional videos are available when you follow the links below.