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Using Electronic Resources

Three steps that Resolve many Problems

Try a different browser

Some resources may work differently with different browsers and some errors can be resolved by trying another browser. 

Links: Google Chrome | Mozilla Firefox | Microsoft Edge | Opera | Safari | Internet Explorer


Update your browser

Some resources may not support older versions of a browser. Use https://updatemybrowser.org/ to check your browser version.

 

Platform-specific browser requirements:

 


Delete history, cookies, and cache

 

Clearing the search history, cookies, and cache stored in your web browser can resolve some problems and often allow browsers to work more efficiently.

  • Google Chrome -  > More Tools > Clear browsing data ... > Check Browsing history /Cookies and other site data > Clear All.
  • Microsoft Edge -   > Settings > Clear browsing data > Choose what to clear > Cookies... & Cached data...
  • Mozilla Firefox - > History > Clear recent history  > Check Cookies / Cache / History>  Clear Now
  • Internet Explorer - > Internet Options > Privacy tab > Settings > Advanced > Cookies
  • Safari -  History > Clear History  // Preferences > Privacy > Manage Website Data > Remove or Remove All

If you prefer not to clear cookies, try your browser in Incognito/Private mode, as this may also solve some problems.

If you continue to experience problems after reading our troubleshooting help, please complete this E-Resource Problem Report Form.