Three Browser-related Steps that Resolve Many Problems
Try a different browser
Some resources may work differently with different browsers and some errors can be resolved by trying another browser.
Links: Google Chrome | Mozilla Firefox | Microsoft Edge | Opera | Safari |
Update your browser
Some resources may not support older versions of a browser. Use https://updatemybrowser.org/ to check your browser version.
Platform-specific browser requirements:
Delete history, cookies, and cache
Clearing the search history, cookies, and cache stored in your web browser can resolve some problems and often allow browsers to work more efficiently.
- Google Chrome -
> More Tools > Clear Browsing Data ... > Check Browsing history / Cookies and other site data > Clear All. - Microsoft Edge -
> Settings > Clear browsing data > Choose what to clear > Cookies... & Cached data... - Mozilla Firefox -
Library > History > Clear recent history > Check Cookies / Cache / History > Clear Now - Internet Explorer -
> Internet Options > Privacy tab > Settings > Advanced > Cookies - Safari - History > Clear History // Preferences > Privacy > Manage Website Data > Remove or Remove All
If you prefer not to clear cookies, try your browser in Incognito/Private mode, as this may also solve some problems.
If you continue to experience problems after reading our troubleshooting help, please complete this E-Resource Problem Report Form.